Martin C.

Atrocious and horribly slow phone and email support by inattentive and inarticulate customer service employees.

In my attempt to resolve a billing issue, which began on May 19th, and is still unresolved, I experienced numerous instances of 35 to 45 minute hold times to speak to a customer service representative, often followed by another 10 to 20 minutes on hold while they researched the problem.

I experienced numerous instances of emailing detailed information to customer service representative Garret who repeatedly ignored my specific requests for action to be taken on his part to resolve the situation expediently.

I have repeatedly requested he provided me with contact information for his supervisor which he still has not to this day.

In a phone call to a different customer service rep on May 28 or 29th I was promised a return call from a supervisor by the end of the day. As of this day, June 3, that has still not occurred.

I have spent three hours of my life attempting to resolve a situation that should have been resolved in less than 30 minutes. It remains unresolved as of today.

While I love the concept, and I've found some lovely homes and hosts, this is I classic case of growing too fast to provide quality customer service to the customers who have fueled your phenomenal growth.