I've ordered from Etsy several times and always had good results. I use Paypal and a credit card so that I can cancel payment if need be, but I've always had good results from my orders. It seems to me many of the complaints are due to misunderstandings. When you buy on Etsy, you are buying directly from the seller, not from Etsy as a company. It's the same on E-bay. I've bought mainly craft supplies and vintage items, and have always been pleased. I don't expect the same speedy service from an individual working out of his/ her home that I expect from a huge company like Amazon. Usually I receive a hand-written thank you note from the seller. I would not buy jewelry on Etsy, because I'd want to see it (not a picture) before buying.