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M K.

Contributor Level

Total Points
81

1 Review by M

  • Kayak

4/29/15

I booked a car on kayak thinking I got a great deal. Upon searching for the deal, choosing the car from Budget Rental, and entering my CC #, NOWHERE was there mention of possible charge for miles ontop of the rental. No mention of it, did not lead me to look for it after receiving my confirmation email. Had I seen anything that said, here is the estimated price and cost per mile is such and such, I would not have booked the car. Neither Budget or Kayak is taking full responsibility for what feels like a surprse charge. Kayak is willing to cover some of the cost, which I appreciate, but I still feel like they mislead me in what I was getting. I use them to find flights etc, but honestly, $300 is not cheap and I will never use them again! So disappointed that a company could do this. It should say next to each price offered, but instead they blame Budget and Budget blames them. No one is actually looking out for the customer! Bad business!

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