I wish I woulda seen this site before placing the order! I coulda bought this bag on the corner of any NYC block for less and better quality. My whole experience was bad. They had no problem taking my money ASAP but provided no tracking information until I sent several messages to the company and to the company that debited my account. (There not the same, which screams scam) the quality of this bag is pretty bad. Fake, cheap metal "coach" keychain attached. It wasn't even delivered in a box but more of a plastic wrap and some tape. Very disappointed. I have bought authentic coach from the outlets for about what I paid for this bag. Never again!