I was not informed that I would have to cancel the account before the 1 free test box even arrived. OR they would automatically charge me for the next box without having a chance to ever try the goods. This seems like a SCAM to me so that they can charge for 1 box - even if you do not want to continue ordering. I searched their web page thoroughly & it was not spelled out anywhere that this would happen. I tried several times, prior to them shipping that last box, to cancel it & get my money back- but they refused to do so. I will never refer this product or company to anyone.