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marlenne r.

Contributor Level

Total Points
166

2 Reviews by marlenne

H&M
  • H&M

7/22/14

I recently made a purchase on the H&M website, order No. *******, this was my first order with them, since I love the style they sell… to make a long story short:
Strike 1. After placing my order, two days later I received an email saying that one of the items is out of stock and that I should call CS to receive another model, size, item… immediately called the CS department to receive a different item… (10-20 minutes from receiving the email) and they tell me it's impossible for them to exchange the item; that the order was already processed and what I could do is order another item online.
Strike 2. When I receive my order I noticed that an item was missing, No. 55-3394, it was part of a gift for my husband.
Strike 3. Lastly, I notice that I reactive kids shoes…. I don't have kids… I didn't order shoes.

Again, called CS and they tell me that once they receive the kids shoes, they will send me the belt…. So, this is my issue here: I life outside the U.S., sending the kids shoes I didn't order will cost me around $7 to $8, same price I paid for the belt… and shopping online is supposed to be one of those hustle free things you do in life, but H&M is not meeting that "hustle free" online shopping experience for me. I will like to add that the CS representative suck big time… none of the three were able to help me in any situation.

My recommendation, go to the store… DO NOT SHOP ONLINE At H&M!

  • thredUP

2/19/14

I have made 2 orders so far so I can make a good review without being emotional.
This site is great IF (big IF) you know your size in every brand you are buying! I ordered a bunch of stuff some fit, most didn't... basically because these are clothes from a lot of different stores and they all have a unique sizing charts, so BEWARE... that the filters they (thredup) have for "equivalent" sizes are not real! Do your research on the brand size before you buy! Because this is such a pain in the a** to buy clothes on this website, I rather pay the extra money a get it on the official brand website, at least I know it WILL fit me because they tell you the exact cm or inches of each size.

marlenne Has Earned 6 Votes

Marlenne R.'s review of H&M earned 2 Very Helpful votes

Marlenne R.'s review of thredUP earned 4 Very Helpful votes

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