Marla O.’s Reviews of Beyond The Rack & more

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Discount Clothing

“I initiated an online complaint over a week and a half...”

1/20/14

I initiated an online complaint over a week and a half ago over a Keurig product that I ordered. It was not as described when I received it. Several times I have tried to escalate my complaint to s Supervisor because the Customer Service Rep was not directly addressing my concerns and giving me the run around. I still have not had my complaint escalated. I've been in Customer Service for over 25 years and I am appalled at the lack of accountability that BTR staff display. I have shopped here for several years and I am fed up. I won't be buying anything online any time soon!

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BeyondtheRack B. – Beyond The Rack Rep Over a year old

Hi Marla, thank you for taking the time to review BTR. We're very sorry to hear that the Keurig you received was not as described. We're also very sorry to hear that you have been getting the run around. Please know that this is not the type of service we strive to provide to our customers. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. If you can please email us at social@beyondtherack.com with your order #, we will happily reach out to you today and hopefully resolve your issue for you. Please know that we're always here to help. Thank you

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