Mark S.

Allow me to begin by saying this is the first review I have ever posted on the internet about anything ever. I feel COMPELLED to share my experience with this site.

I ordered a safe from a site called knobsandhardware.com which was apparently a front for a site called atgstores.com. The safe I ordered was labelled "in stock-will ship [tomorrow]". Waited for a week, it still hadn't shipped, per FedEx site. I called ATG and they said it was shipping from the manufacturer and assured me that "FedEx is wrong, this item has shipped". Called FedEx, they assured me that there is literally no way that could be true because every item gets scanned before a FedEx employee takes possession of it.

So, I decided to contact the manufacturer. After all, it was shipping directly from them. The manufacturer said "we are back ordered on these, it won't ship for ~ a month".

Let's get one thing straight, I am in no "rush" to get this product. But I don't think it's too much to ask for a no-BS ship date or if the item is actually in stock (or for that matter, if it is shipping directly from the manufacturer). Furthermore, don't lie to me and explicitly tell me FedEx made an error and that I should expect my item the next day when that isn't at all true.

If you can, buy your item from a reputable retailer. I had been pretty lucky up until now occasionally rolling the dice on non-reputable retailers. This is the last time I will ever do that.