I travel a lot, rely on the email confirmations for hotel bookings to show up and be added into my Trpit schedule, but they never do with booking.com. My email address is added in my profile right so really don't know why in this day and age they can't send an email response.
Mark R.'s review of Booking.com earned a Very Helpful vote
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Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you...
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...