Mark O.

My wife and I were looking for a couple simple but dependable bikes to take leisurely rides on, looking at the cruiser style bikes. We ended up buying the EZ Cruz bikes from Bikes Direct. I couldn't believe how fast they arrived, the boxes were in perfect condition, as were the bikes inside, packaged and wrapped carefully. Putting the bike together was a breeze, though there isn't much to a single speed bike, but still had no issues. After putting the bikes together, I found a small scratch on my wife's bike, took a pic of it and sent it in an email to customer service. Within an hour, I got a response from Larry offering to make things right with this minor problem. I won't go into what he did for us to resolve the issue, but I will say that it was more than I ever imagined and am extremely happy with the customer service I received. Thank you Larry! The price of the bikes were very good for the quality of bikes we got, better then any bike we would have bought in a local big box type store. Great experience all around and would definitely order bikes again from Bikes Direct when the time comes.

I wanted to add to my original review, as mentioned in the first review, there was a minor issue in which I noted I contacted Customer Service and had an immediate response. Larry mailed out something to us to resolve the issue and when the package arrived, something was wrong with one of the items, it came broke, something that wasn't obvious when just putting it in a box to ship. I emailed Larry and explained the situation and his response came immediately stating another was already in the mail and it arrived two days later. This is awesome Customer Service that I wish all companies would offer. Thanks again Larry and Bikes Direct!