Mark M.'s Profile
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1 First to Review
Member since: May 2010
2 Reviews by Mark
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Absolute brilliant store products are always as described brand-new and customer service is second to none.
Would have no hesitation in recommending Amazon.
Cheapelectricals UK
ABSOLUTE NIGHTMARE OF A COMPANY (RUDE AND ARROGANT STAFF) WE HAD RAN INTO SERIOUS PROBLEMS TRYING TO RECOVER OUR FULL REFUND BACK OF £693 AS PER AGREED WITH THEM IN A WRITTEN EMAIL AND VERBALLY WE HAD ASKED IF THEY WOULD TAKE MORE OF THE PRICE DUE TO THE MARKS AND WERE TOLD NO A FULL REFUND WILL BE GRANTED AS THEY COULDN'T BE BOTHERED AS THEY DIDN'T HAVE THE TIME AND ENERGY!!!
WE RECEIVED TWO COSMETICALLY MARKED (Sony Bravia KDL32W5810U 32-inch
AT THE BACK AND TOP FROM THIS COMPANY OFFERED US A FULL REFUND WHEN BOTH MARKED TV'S WERE RETURNED.
THEN THEY WOULD NOT ADMIT AND DENIED US A FULL REFUND AFTER PHONE AND EMAIL CONVERSATIONS.AND DESPITE PHOTOS SENT AS THEY ASKED US TO I HAD TO GO TO A LAWYER FOR ADVISE AND SETTLE FOR £60 LESS THAN THE FULL REFUND THAT THEY SAID THEY WOULD GRANT.THEY TOOK £60 OFF FOR THE RETURN OF BOTH COSMETIC MARKED TV'S AND TRIED TO BLACK MAIL US INTO NOT TO WRITE ANYMORE REVIEWS REGARDING THIS OR WOULD TAKE £120 FOR RETURN INCREDIBLE EVEN THE DELIVERY DRIVER WHOM WE SPOKE TO WAS SHAKING HIS HEAD!!!.
I CONTACTED SONY AND THEY TOLD US THAT THEY WOULD NOT HAVE GRANTED THE 3 YEARS WARRANTY DUE TO THE WAY WE RECEIVED THE TV AS THEY POINTED OUT IT SHOULD HAVE BEEN IN PERFECT CONDITION AND IT WAS THE RETAILERS PROBLEM AND BLUNTLY TOLD US THEY DO NOT SUPPLY EITHER (B) GRADED OR SECOND HAND GOODS VERY CONFUSING AND STRANGE WHY WE RECEIVED THESE TV'S IN THIS STATE!!!
PEOPLE BE WARNED YOU WILL REGRET IF SOMETHING GOES WRONG AS THERE IS NO REASONING WITH THIS COMPANY!!!! I HAVE PHOTOGRAPHS THIS IS VERY INTERESTING AS THERE ARE PREVIOUS REVIEWS OF THIS COMPANY SENDING OUT DAMP WET BOXES AND WHAT WOULD APPEAR TO BE SECOND-HAND (B) GRADED PRODUCTS HENCE THE POSSIBLE REASONS FOR THERE PRICES AS I HAVE NEVER SEEN ANYTHING LIKE IT BEFORE VERY STRANGE!!!
IF ANYONE IS INTERESTED IN SHARING STORIES WHO HAS HAD BAD DEALINGS AND FEEDBACK FROM THIS COMPANY I WILL ONLY BE TOO HAPPY TO SEND THE PHOTOS AND SPEAK WITH ANYONE AS THIS HAS BEEN A TOTAL NIGHTMARE TO SAY THE LEAST.
MAYBE IF THERE ARE OTHERS OUT THERE WE CAN GET TOGETHER AND PUBLISH EXPERIENCES WITH (BBC WATCH DOG)AS I HAVE ALREADY CONTACTED THEM AND WILLING TO SHOW PHOTOS ETC THE SHOW STARTS UP IN JAN 2010.
I WOULD SERIOUSLY URGE PEOPLE TO LOOK ELSE WERE YES THEY HAVE LOW PRICES BUT BEYOND REALISTIC EXPECTATIONS AS I SOON DISCOVERED WITH SERIOUS COSMETIC MARKS ON BOTH TV'S AT LEAST YOU KNOW WHAT YOU ARE REALLY BUYING EXAMPLE AMAZON HAVE A MUCH BETTER CUSTOMER SERVICE AND FRIENDLY HELPFUL STAFF AND DECENT PRODUCTS MOST IMPORTANT VALUE YOUR CUSTOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!
YOU HAVE BEEN WARNED BE CAREFUL USE AT YOUR OWN PERL NO WERE IS PERFECT BUT THIS COMPANY ARE REALLY SOMETHING ELSE IF YOU WANT TO KNOW MORE THEN PLEASE DO GET IN TOUCH I WILL ONLY BE HAPPY TO DISCUSS ALL!!!
AS FAR AS I AM AWARE IT APPEARS THERE PREMISES ARE RESIDENTIAL HOUSES RATHER THAN A WAREHOUSE THAT THEY CLAIM AS IT WAS THERE EXCUSE NOT SEEING THE PRODUCTS THEY ARE DISPATCHED AFTER ORDER CLEARLY WE COULD SEE THAT THE SECOND TV WE RECEIVED THE BOX LOOKED AS IF IT HAD BEEN ALREADY OPENED LOOKING AT THE WAY IT WAS SEALED!!!
mcreynoldsenator@googlemail.com
PS Customer service is not something you buy but expect when spending any amounts into any online retailer!!!
Google earth there Address it appears there premises are run from home the picture looks more like a house in the country not the two acres of land warehouse that they make out
There Address is as follows Cheap Electricals, The Friary, Bakers Lane, Black Notley, Braintree, Essex, CM77 8QS
This guy has been trashing this one poor review about our Company for months, he has a lot of time on his hands, for an accurate review of our Company see www.reviewcentre.co.uk where the are hundreds of happy customers.
www.cheapelectricals.co.uk
Oh well still some research to do were we can leave this review on online reviews for all to see.
Yes i do have a lot of time on my hands to make sure this gets across once and for all.
I do hope BBC-WATCH-DOG take me up on this as it will be the icing on the cake.
The so called hundreds of positive reviews lots of them as guests reviews so easy for this company to highly recommend there self's for there own defence as they were receiving a lot of bad ones similar to this one.
Just to let you know I have sent the photos of this T'V to all the news papers including all my family and friends over two hundred along with this review on my space etc.
THIS IS THE ONLY WAY THAT PEOPLE CAN MAKE THERE OWN MIND UP AS I DO HOPE THAT THEY TAKE THIS COMPLAINT ON BOARD AND SPEND THERE HARD EARNED CASH ELSEWHERE online shopping will be a better and trustworthy place with out company like this that choose not to treat people like a valued customer and appreciate there custom that keeps your business going!!!!!!!!!!!!!!!!!!!!!!!
BE WARNED!!
You do indeed have a grudge, but as you can see from the umpteen reviews on many other sites and mainly on the unbiased www.reviewcentre.co.uk we have hundreds of happy customers. It is nearly a year now and we still await this contact from BBC watchdog, ??? What happened about the Daily Mirror and the Citizens Advice you went to? What happened about the legal advice and Trading Standards you went to? Rest assured if any organisation substantaites your claim I will personally give you a brand new TV! www.cheapelectricals.co.uk MD Ray Jobsz
This company only offered to inspect the TV'S when they were returned to their home base NOT BEFORE WHEN WE WOULD HAVE HAD THE OPPORTUNITY TO SEE THE RESULTS OF THE INSPECTION OF THE TV'S WE RETURNED!!!"
To clarify the date it was Oct 09 not a year also for your information you did not offer anything to us other than a full refund when both TV'S were returned then lied and denied your responsibility as a retailer should in the circumstances.
The email clearly stated from your female employee that a full refund will be given when the TV'S were returned!!!!!!!!!!!!!!!!! Instead as expected you denied us a full refund as we were intituled to but you choose to (ROBBED) us of £60 of the full refund that your company said we would receive!!!!!!!!!!!!!!!!!!!!!!
It’s up to whatever media that we contacted and BBC watch-dog wither they decide to take this up or not.
Believe me if I could afford to take you the whole way I would have and made example of your company and let people know exactly what they are dealing with.
As far as truthful reviews as concerned there seems to be a lot more guests reviews NO NAME witch is even more worrying for the public to make their mind up as its easy for this company to deliberately put on positive reviews on their own defence each time a negative is posted.
I suggest you get over it and move on as I have and accept that from time to time you will be deceiving towards customers as you were with us THAT'S LIFE SO DEAL WITH IT!!!
As long as there is an opportunity I will continue to post the truthful honest review whether you like or not nothing to do with grudges but letting the public know what they are dealing with.
PLEASE GOOGLE THE COMPLAINTS BOARD UNDER MARKY2010 YOU WILL SEE PHOTOS OF THIS WHAT WAS SUPPOSE TO BE A BRAND-NEW TV.
http://www.google.co.uk/products/seller?zmi=cheapelectricals.co.uk&q=sony+kdl37ex503&hl=en&ei=WT_tS5PFC42H-AaY4ZneDQ&sa=X&ved=0CAgQlQgwADgA
For the avoidance of doubt click on this review link which is supplied independently from Google. We rest our case!
I SEE THEY ARE ALL GUESTS REVIEWS IS A JOKE TO SEE THIS RETAILER TRYING TO CONVINCE PEOPLE THEY ARE WHAT THEY SAY THEY ARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WHY WOULD ANYONE LEAVE A POSITIVE REVIEW AND NOT LEAVE THERE NAME ETC AS THERE WOULD BE NOTHING TO HIDE.
THESE REVIEWS I WOULD NOT TAKE INTO CONSIDERATION AS THEY ARE A FARES AS ITS PROBABLY THIS COMAPNYS OWN REVIEWS ON THERE SELF SAD TO SAY THE LEAST BUT CAMERAS DON'T LIE NEITHER TO HONEST CUSTOMERS LIKE MYSELF WHO WASTED MONEY AND TIME TO BE MADE A COMPLETE FOOL OFF AND ROBB CUSTOMERS OF FULL REFUNDS WHEN SERIOUSLY COSMETICALLY DAMAGED TV’S THAT ARE SIMPLY NOT FIT FOR MARKET PURPOSES.
http://www.complaintsboard.com/complaints/refurbished-used-tv039s-c336990.html
Please check this out before you decide to buy anything from this company and decide wither you would pay this for a so called brand-new sony TV?
t seams this company have been up-to there dirty tricks again posting threads on websites posing as members when in fact they were staff members caught out trying to convince people they were
the company to buy from.
Unfortunately for them experienced members caught them out comical as it appears strangely after this company receive negative reviews there are lot of anonymous positive reviews posted around the net BEWARE!!
http://forums.moneysavingexpert.com/showthread.php?t=383504&highlight
http://forums.moneysavingexpert.com/showthread.php?t=859225&highlight=cheapelectricals+co+uk&page=2
http://www.complaintsboard.com/complaints/refurbished-used-tv039s-c336990.html
please make sure that you go to the bottom of this link and read all. dripfeednow.
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