Mark L.

This company deserves its poor record. I ordered 3 tickets for the FA Community Shield at Wembley in August 2013. Only 2 were delivered. I tried to reach customer service by telephone (several times and left voice message as instructed) and email. No response at all. I then get a confirmation that I will receive a third ticket in a separate delivery. It arrived but not in the same group originally sent and also in a lower category. Still no response from them. They also charge in euro's so you will receive bank charges. This is buried in their terms and conditions. It also states in their terms and conditions they will only accept payment with a credit card. Since I did not pay with a credit card I wonder if I can claim back? I don't believe they have a customer service operation. Other websites show they are based in Spain and owned by a company in Israel.

Don't make my mistake i am now in London with my wife and my child looking for new tickets to The FA Community Shield between Manchester United to Wigan the game is tomorrow i sent email to Manchester United ask them if the tickets i have from Footballticketnet are good to use this is the answer i receive:

Dear Mark

Thank you for your email.

They are breaching the terms and conditions of purchasing match tickets "Tickets are personal to Ticket Holders, are not transferable and shall not be transferred or resold under any

Circumstances, save where expressly permitted by the Club in its absolute discretion. In particular, Ticket Holders are expressly prohibited from using Tickets as gifts or prizes in any competitions or other promotional activities of whatever nature, except where the Club (in its absolute discretion) gives its prior written permission." We have not given permission to "footballticketnet" to do this. Reselling of football tickets is illegal under section 166 Criminal Justice and Public Order Act 1994. This Act stipulates that it is an offence for an unauthorised person to sell a ticket for a designated football match or otherwise dispose of such a ticket to another person.

We can confirm you the tickets you receive from "footballticketnet" are not valid for the match.

I have supplied the link below which links to our terms and conditions.

http://www.manutd.com/~/media/Files/PDF/Match_Ticket_*******_Terms_and_Conditions

This is why it is strongly advised that in future transactions you purchase match tickets through the official channels, these are via Manchester United Football Club and Thomas Cook Sport, if you paid by credit card please ask them your money back.

We collate all the information and work with the Premier League and the police to take what actions we can against these unofficial ticketing companies and prevent other fans becoming a victim of theirs.

We can confirmed that we receive complaints about Football Ticket Net on a weekly basis.

Regards

Michael Clarke