Mark L.

I am very unhappy with HomeAway's(Expedias) decision to add service fees that are essentially adding profits to their bottom line exponentially. What is even more unfortunate is that they are adding service fee's to customers who have had quotes and reservations for over a year and that is illegal. Let alone the audacity and lack of integrity of their decision to steal money from our customers that have already been provided a quote and booked based on that quote, I would expect and hope they find themselves in a large class action lawsuit as a result of their greediness. Not only did they not provide notice to the Owners who advertise on HomeAway/VRBO & countless other sites, they have the audacity to charge customers who have had quotes and reservations for as much as a year.

I am also unhappy with their online booking as it removes control from the owners and now the owners are penalized for wishing to keep control of their own properties and those who they choose to allow to stay or not stay in their home by moving us down the priority list on available properties. We are not hotels and should not be treated as such!

As a customer of over 6 years, HomeAway has lost all of my respect for their website and will likely lose me and countless others as a result of their greediness. And they really think we believe their crap that it's all in the name of customer service - BULLS?#%T!

I was saddened to see Expedia buy HomeAway and now they are proving me and the thousands of homeowners correct in knowing that this site would go to hell in a hand basket. Their Corporate greed is showing it's true colors!