WOW... this site is now call nomorebusiness (at least from me). Ordered a simple new bedspread (59 bucks) on 11/4/2013, and was hoping for delivery prior to Thanksgiving... I saw where it said it could take up to 10 - 14 business days not to be shipped, but to be delivered), so I knew it might be close... I could write a book on how horrible the customer service was (15 emails after it did not arrive, first, after 14 working days, then after another 7 workings days (per there request to contact the vendor), then they asked for another 1 to 2 weeks (for what I don't know)... never once offered a refund, discount, anything to make this better, in fact, it seems that they can't make a phone call to the vendor to find out the status... sheesh. I was a lucky person as I had used Google Trusted Shops with my order, and within 2 e-mails, I was offered a 25 gift card, and they had told me that I would be getting a full refund from NOMORERACK... (which I got in a couple days and the gift card came in 3 days)... Not once did I get an apology, an update, a notice of refund, ANYTHING from nomorerack... they are the WORST! Thanks to Google for all the help... they are great!