I have been a ShopatHome.com customer for almost a year. I purchased a $900 camera from BestBuy, but NEVER received the cashback. I inquired about this, and never heard back. Other purchases are a hit or miss, and takes upto 30 days to hear back. If you dont hear back, you can file a cash back inquiry. They dont respond to these inquiries either. Id recommend eBates or fatWallet.