Marjorie E.

In late November, I ordered 3 pairs of Ugg wannabe boots in 3 different colors for my granddaughters for Christmas. I received an email within a few days telling me that the order was complete and had been delivered, although the tracking information clearly showed that the package was not due for another week. On the expected delivery date, a single package was delivered, clearly marked "multiple packages" and one pair of boots was missing. I immediately notified nomorerack and got the standard "We're so sorry..." The said that the vendor had been notified and would respond in 5-7 business days. 10 days later I again asked for an update and received exactly the same email in response, adding another 5-7 days. I didn't get the last pair until a couple days after Christmas, and the girls were ecstatic until about 2 weeks after they got them. Then, the soles all came off. All 6 of them. From every boot. When I contacted them, they told me that I had missed the deadline (of 10 days) and was not eligible for any refund or credit. Never again and I have routinely posted additional warnings to my friends on my facebook page so they don't get screwed.

UPDATE: I found out about the BBB site for NYC and posted a complaint, which was followed within a week by a notice from Nomorerack that included a return ticket and a request to return the boots for a full refund. Nice try. It had been nearly a year following the crap they sent and we had already discarded all the pieces of the boots. So they still won.