I have ordered a dress for a black tie event. When the dress came it was not the same as the picture! The dress did not have the right color, nor was it the mermaid dress.It was just straight. It was just awe full! The customer service was manipulating me as a client to feel bad about their people that worked so hard on this awe full dress. I experienced a very unprofessional service for a lot of money! Don't recommend it to anyone! The quality of the dress is poor and the lace is not properly stitched on.The thread was loose when I opened up the package. I did not even get a change to wear this ugly dress as it does not fit me around the arms and neck and I send them custom fittings! Just awe full and never again!
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team