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Do not use this company. I was ripped off today. I got a car part that was about 300g in weight. A plastic strip for a door panel. About a meter long I admit but half a centimeter thick and 5cm wide. I got charged $180 US for that by myus.com. That is $230 New Zealand. The part cost me $25. The part has not arrived yet in New Zealand but I am expecting a big box to arrive. The weight of this box is 3kg. I was charged for 13 kg weight looking at the bill. If I would have known that it cost that much I would not have agreed for the item to be shipped. Apart from the complete waste of resources in card board, paper, shipping space etc, I find this sort of inflated shipping cost almost criminal. I had no quote, no email, nothing before they send this. Obviously they got your credit card so they can charge anything they want. I obviously will never use them again however what can I do to recover this cost? Looking at other feedback a refund sure is out of question I guess. I send email making a complaint but no reply obviously. Have cancelled my credit card now. What I can do though is: I can leave feedback to prevent this sort of rip off with other people that intend to use them. The net is littered with negative feedback about myus.com. My lesson this time is to do my homework first and I wish now I had seen this site and the reviews before I used them. Whatever you do, do not use myus.com under any circumstances. Its daylight robbery... I will make a photo and upload it here soon. The box with the part next to it so everyone can see for them-self how unreasonable and dishonest myus.com inflates their shipping charges! Zero stars for you myus.com:-(
Mario S.'s review of MyUS earned 4 Very Helpful votes
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Hi Mario, and thank you for your feedback. I'm very sorry that you experienced this problem. Unfortunately, large boxes often incur dimensional weight, and can cost more to ship than smaller products of the same weight. You can learn more about dimensional weight
Here: http://www.myus.com/en/calculating-billable-weight/
Here: http://www.myus.com/en/tips-faq/dim-weight/
And here: http://www.myus.com/en/international-shipping-rates/
I will also ask our Customer Service manager to contact you directly, as we understand unexpected costs can be a very sensitive subject.
Thank you for your patience, and for shipping with us.