Marion B.

I wanted to try Zulily and so I purchased 9 jackets and 1 skirt. They notified me that it would be almost 3 weeks before my merchandise was delivered. Every single jacket I ordered was 2 sizes too small. I order on line a lot and I never have an issue with sizing. This was an absolute nightmare as I ordered those jackets for job interviews. So I contacted their CS and they sent me very detailed return instructions, via e-mail, including the recommendation to get a tracking# and insurance. I still have all 6 pages of instructions and had to include a copy in the package I sent them at a cost of $27.96 (2-Day Priority w/tracking and insurance).

Zulily never told me to donate a thing. They refused to refund me and only offered me an in store credit/ account credit. So let's see, I had to spend money on the clothing, the ship to me was $7.95. Then the shipping back cost me $27.95 and they did not credit me for any of that. I cannot depend on their sizing.

Overall, I would say this was a really bad shopping experience. I mean they may be okay for household items but they really suck at the clothing end. No way on earth were these jackets even close to the usual size I wear. Plus, I had to order a couple of suits, jackets, slacks from a place where I know the sizes fit me and I had to have them over-nighted since I had flights scheduled and companies were flying me in for various interviews.

I did not save a dime. In fact this cost me a significant amount of additional cash. I will not be ordering from them again. Even an overstock warehouse distributor, that puts up an on-line shopping site for consumers, has an obligation to treat those consumers/customers fairly.

Zulily ranks in at the 0 and ranks in as #1 do not buy from store.