Marina C.

We received an email from rosewholesale stating the package shipped the very next day from when the order was placed. That was two weeks ago. On the website, it shows a picture of a package on the hipping scale and it shows a tracking number for DHL which when tracked, gives no information on either DHL or USPS sites. I sent a customer service ticket to rosewholesale to update us on the shipment. Also, I have contacted DHL via phone to track the package and they state that they have not received the package as of yet. I then Googled to find a phone number for them and when I called, it rang and was picked up. I could hear voices in the background and after a couple of minutes, it disconnected. When I tried to call again, it was a busy signal. I've now been calling over and over and it rings three or four times and goes to a busy signal. I don't think I'll be using this site to do anymore purchases. It is an unreliable company.
If I hear back from my service ticket and/or get a tracking update on it via DHL or USPS, I will come back to this site and update my negative review.