Why does the Belk web site not show the local store availability of item and size you are interested in? Macy's, Nordstrom, Banana Republic etc do. I do not want to pay the delivery fee for an item that may be at my local Belk store. When I attempt to call the local store regarding an item I saw on line, I am always transferred to the wrong department or no one answers the phone. Customer service and communication needs much improvement.