Marilyn G.

I've picked up some really good deals from Groupon but I've also found some of the local deals had comparable *FREE* coupons if you searched for them. I've also purchased retail items from the Groupon site, and again, some were really good and others I was able to find on EBay, Amazon, etc for the same price or less. Take the time to google and check reviews. I've noticed a lot of them have really BAD reviews so they are using Groupon, and similar services, to get new business in.

We were scheduled aboard flight 0125, Code PCTHQI, out of Jacksonville, FL to Key West FL on December 3,2014. Our flight on Silver Airways was scheduled to depart JAX at 10:00 AM, land in Fort Lauderdale(FLL)@ 11:44 AM and depart@ 12:15 PM. The flight was to land at our final destination@ EYW@ 1:18 PM. We actually reached EYW at 10:00 pm that night. Our 3 hour trip turned into a 12 hour trip and it was NOT due to weather! We could have drove to Key West in less time at a small portion of the cost we paid! And to top it off, when we arrived in Key West, our luggage was missing and it took another day and several trips back to the airport to get it. Despite multiple calls and filing verifiable interim expenses on their website, we were never compensated in any way. Not the 9 hours of vacation time we lost, not the additional 9 hours of rental car fee's, Not the cost of our resort for 9 hours, not even for the baggage cost were compensated. Not to mention that no one was able to provide us with why our flight was delayed or when it would be coming. Had we known, we could have canceled the flight and drove. But the worst part was the customer service! Or should I say lack of! We did receive an automated email on Dec 15 2014 stating a Customer Relations Team Member will review your information and get back to you soon. (usually within 72 business hours)... I haven't heard a word back and I think 3 months is more than adequate time to have contacted us. That was my first trip with Silver Airways! Not a very good impression so now, I'm going to make it my goal to tell as many people as possible about our horrible experience.

I ordered a teeth whitening voucher, however when I called the company, De' Javu Salon, to schedule, they didn't know anything about it. The owner said they don't have a contract with HalfOffDepot/ncrowd! No phone number to contact ncrowd so I filed a trouble ticket on their site. I received a confirmation stating they would reach out to the merchant and contact me in 2-3 business days. I haven't heard back from them and have sent 2 update request since that time with no response. I'm out $34.00