Mariko G.

I was once a loyal Grubhub addict. I probably have had over 150+ orders with them. Their customer service and responsiveness to customers was second to none... That is until they merged with Seamless. Their service is in severe decline. I called in to report a missing item from my order and was on hold for over 16 minutes to even reach an operator. The time I lost attempting to reach someone in their company exceeded the financial loss of my missing item at that point. When I got them on the phone finally, the operator said they would give me credit for the missing item and additionally some "Free Grub" in relation to an order I had place the place previous day but forgot to apply a 10% web discount that was applicable at that time, which is a suitable response. But when I wrote in to their "customer service" explaining my concern with the degradation in their customer care and call wait times, I received a response promising $5 in "Free Grub". That's nice! But when I checked my account I never received this promise and when I emailed them to point out their mistake, I was responded to with excuses and no resolve. GO TO EAT24! I AM FINDING THEM TO BE A VERY NICE REPLACEMENT TO MY FOOD WEB ORDERING.