Marie T.

This is a copy of the complaint I tried to give to Modnique. (I went to their customer service "chat" room. When I had to enter the reason for my visit and wrote: "I have a complaint" I got a message that said no one was available at the time to "chat" with me). So I wrote this:

I have a complaint about the amount of time it took to ship one of the items I ordered. If it had been disclosed to me that it was going to take close to six weeks to arrive, I would not have ordered it. I realize that is probably how Modnique keeps their prices low (by doing special shipping arrangements with the overseas manufacturers), but I think the company should be fully transparent (make it really obvious) that the shipping could take several weeks so that customers can decide for themselves if it is worth waiting a month or two. (In some cases, it may be, and in many not be.)

I wanted to wear/use the item for events that have already taken place (a couple weeks ago). Now I can't (obviously, since they have long passed). Am I still going to like the item (handbag)? Maybe, if it is as nice as the photos and description on Modnique. Am I going to order from Modnique again (and recommend it to people, as I had been in the past)? Maybe not.

Is this a proper place to make a complaint that will be seen by people higher up in the company? If not, please advise who I should send it to. I am going to post this exact "letter" on a review website.

I just thought the owners of the company might like to know directly.

Thank you.