They are great taking your money! Sending back jewelry was easy also with a return label furnished with delivery. Sent back one item on January 10th and it still hasn't been removed from my account! They said they received it but it will take another week or so to be deducted! Every time I tried to contact customer service to pay the bill, they are having technical difficulties! This is ridiculous! I believe they block your phone number so you can't get through! They don't want you to pay your bill so they can charge you 25.99% and then some! The best thing to do is go to the consumer protection agency in their home state to make an official complaint! That's exactly what I'm going to do! Buyer beware!