Marie D.

Prince gave a 3-day notice that he was playing at the Fox Theatre in Detroit. I paid for my tickets at StubHub on 4/6/15, the large amount posted to my VISA on 4/7/15 and I get no email or phone calls. I have to call them 3 times on 4/8/15 to ask where my tickets are? Customer service cannot help me; they transfer me to Mike Goodman, grand master of StubHub, who tells me the broker failed to come up with the tickets. Really?! And this is the business that you're in; $#*!ing people over you don't give a damn about. Your business sucks, your entire management sucks, and most of all MIKE GOODMAN, YOU SUCK! You can respond to the AG and BBB $#*!.

Proxibid doesn't tell the consumer that they do not protect their buyers. They state they have a customer service and dispute resolutions center; but they do not exist. The customer service center simply takes your complaint and gives it a file number. That's it. If you escalate it to the dispute resolutions center, they do nothing, until you call them back weeks later to get the status of your complaint, and you find that while you're on hold with customer service because they were too busy to take your call, you receive a follow-up email from them stating that they are "really trying" to help you. Proxibid has no customer service support or dispute resolution centers; it is nothing more than a smokescreen to prevent any possible litigation against them. It's what you call "a good faith" effort. They will protect their auction houses, no matter how bad the reputation or how bad the quality of the items they sell in a misrepresented format via picture or in writing, so that they get their money. Claudia in customer service, Christina in dispute resolutions and Jason Miller, Manager do nothing but keep their buying customers in the smokescreen until it's too late to file a dispute with your credit card. Buyer beware.