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marie c.

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1 Review by marie

Banggood

  • Banggood

“Do not use them”
12/21/15

Banggood reply to my previous rating was only artificial, they did not do anything to help and solve the issue. On the contrary they kept sending a track number to confuse, without stating that the item was never delivered since they did not pay the custom fees. Besides being weeks delayed Banggood were expecting the client to pay for the custom fees which they failed to pay. To get my money back I had to ask Pay Pal intervention who recognised Banggood at fault and I got full refund.
Do not use them, terrible service with terrible /no customer assistance.

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Helpful  (6)
Thank you
Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Chris,

We are sorry for your unhappy experience at banggood.com.

Could you please tell me the order number of the order you refer first? I will investigate this case again.

We can do nothing for you without any order information.

About the custom tax, please kindly get further information in http://www.banggood.com/Taxes-And-Tarrifs_hl19

You can also contact us directly to forumservice@banggood.com.

Any problems please keep in contact, I will try my best to solve the problem for you.

Best regards

Banggood Team

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear marie c.,

We are sorry for your unhappy experience at banggood.com.

Could you please tell me the order number of the order you refer first? I will investigate this case again.

We can do nothing for you without any order information.

About the custom tax, please kindly get further information in http://www.banggood.com/Taxes-And-Tarrifs_hl19

You can also contact us directly to forumservice@banggood.com.

Any problems please keep in contact, I will try my best to solve the problem for you.

Best regards

Banggood Team

marie Has Earned 6 Votes

Marie C.'s review of Banggood earned 6 Very Helpful votes

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