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I purchased 2 different orders from them, one is for my sister for her birthday, while the other one is for me. Upon purchased of my order, I chatted and sent an email to their customer service, to please send me a white box, the packaging I've seen from some reviews is really nice and attractive. As a customer, that was the exact package I expected. I then finally got my package, it was just in a yellow thin paper, and my package was wrapped in bubble plastic thing. Instead of white box, I received a black one, totally broken, and damaged. I took picture of the package and sent it to them. They told me to place another order so they could send me a new box. I was so disappointed and frustrated. They want me to spend again after the 2 consecutive purchased I recently did. If you are thinking of buying from Soufeel, don't expect too much. You might just get dissappointed, just like my experienced.
Maricar S.'s review of Soufeel earned 8 Very Helpful votes
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Hi Maricar,
Thank you for your message and so sorry to hear that the box was broken, we believe we check items in good situation carefully before shipped, so the parcel should be got broken during transport. We are glad to help you, if you are not satisfied with our previous solution, please contact us again by calling or e-mail to cs@soufeel.com. We are glad to help you anytime. Thank you for your understanding and cooperation!