Mari B.

Maybe late for me... but they have countless negative reviews and have a F rating with BBB as per one review from another site!

I thought I was dealing with a serious and responsible company! I was completing a renewal 12 mo. Subscription for one of my Computers and completed an order for 53.99 as seen in my computer screen. Never in my computer screen I saw or it was reflected that I was completing an order for smartphones (12 months Premium Subscription at $169.99); it was when I verified my credit card account that I found the 169.99 charge and then I asked for a cancellation and a refund.

This is an outrage and an abuse! They refuse to refund my money claiming this was a mistake from my part or that I change my mind! I cannot believe I have been their customer for a year now with three and two computers subscriptions! Here is their response to my claim:

Hello,

Thank you for responding.

We have examined your case and according to our Refund Policy your request cannot be approved. Kindly check our policy once again here:

http://www.mspy.com/refund_policy.html

Please be advised that if any personal issues like "I've changed my mind", "I've made a purchase by mistake", etc. occur, no refund can be applied.

At the same time, we are sorry for the inconveniences that you might have faced and we would like to offer you one of the following alternative solutions:

1. We may merge your orders, so in total you will receive 2 subscriptions for 2 years each.

2. We may freeze your subscription until you can use it. In this case it will be put on hold and you will be able to reactivate it anytime when you are ready to start using mSpy without losing your subscription days.

Please let us know if any of these options is suitable for you and we will assist you promptly.

Please do not hesitate to contact us.

Kindest regards
Monica Garrison
Billing Department

I cannot recommend a Company that is abusive and that does not care for their good customers! Renewing their services can led you to this type of "very convenient" situation for them! What a scam!"

Here is an update of my situation: (MAY 08 2015)

After multiple emails they finally refunded my money!. I have no complaints about the effectiveness of their product and believe it really works. I has been their customer for more than a year and had never had a complaint until now. My recommendation is to be very careful at the moment to renew your subscription using the website, do it by phone looks like a better option to avoid these issues with the system and having to go through a refund process.