Maria V.

I ordered a report as the search had a column "the results include" which had phone number checked off. Under the same column it had other things listed under "may also inlcude". I highlighted the button for the report only, a cheaper price for a trial membership was an option. After submitting my payment information, I received a message stating what I was charged, which was a third price less than the report only and more than the trial membership report price, also stating that I was a Premium member. I first checked the report, as finding the phone number was urgent and the report did not have a phone number.
I signed out (you create an account to view the results online and did the search again, this time taking screen shots to show the search page with the phone number checked as well as the page with the report prices listed and called the Customer Care number listed on their email with the receipt for the report charge. You have to choose billing or tech support so I chose billing. The rep listened, said he was taking notes, and went through each concern. He even went to the search pages to see that it stated that the phone number was checked as available. He gave me his supervisor's email to emial the sceeen shots to his supervisor and gave me a refund. My emails to the supervisor were returned as undeliverable.
I called Customer Care again and spoke with a different rep that said that that email address might not be able to accept images. I expalined that that was the whole point of the email and explained that the web site was showing inaccurrate results. He then said that the small print
States that not all information is available (which isn't true). I said that they were doing false advertising and he then said that I needed to speak with their legal department and wanted to give me yet another email address. I repsonded that I didn't trust that email to work and wasn't going to waste more time dealing with them and would instead do a review online.
I am going to keep an eye on my creditcard statement. I also went back to their site, logged in, and took screen shots to show that I am not suppose to be subscribed to anything. I will keep the messages that my emails were undeliverable as well as my receipts. The irony is that they now have my name, current phone and email address for their database!