I made an order the 20th of september. They should have shipped it in 5 bussiness day but they didn't. I wrote two e-mails and they never answered.BE CAREFULL to order to them. I'm thinking to give everithing to legal office to claim the payment back, maybe they will answer to them.
Dear maria s.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We wish to extend our sincere apologies for the recent shipping delay caused as a result of our extensive warehouse relocation project and high demand request.
Could you please kindly give us your order number so that we can check for you?
We apologize for the inconvenience and we are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com