Marian S.

I did several bookings on booking.com, until today.

Because from now on I will never do another reservation on booking.com. I will tell you my story and you will understand why.

2 months ago, I booked some hotel in Greece via booking.com. With 2 days before start of the holiday I receive a mail from booking saying that reservation was cancelled. I was astounded, I never thought this could be possible. But it is. And booking staff informed me that hotel simply canceled my booking because they could not process my credit card.

Ok, lets rollback.

1. Booking.com scams people, by selling different products than are presented on their site.

I did a reservation with no prepayment. It is stated very clear that payment will be done at hotel and not deposed will be charged at all So booking.com presents and sells services - booking offer that are not real, are fake.
It was not a problem to pay the reservation at the moment of booking. But B.com stated very clear that is not necessary, and (pre)sold me a different service that presented to me.

2. Booking.com does not respect the booking contract.

A booking is like a contract between 2 or more parts that are come in agreement for the service of renting a hotel room for example. Like any contract, a booking also can that can be cancelled. But for that there must be some reasons and some sanctions. If i would canceled the booking i would have to pay half of the total amount. How come hotel cancelled the booking without any penalty. I don; t really care for that, i care why booking.com allowed that. They keep saying that is hotel fault, that the hotel cancelled. But wait, i entered on b.com website. I made the reservation - contract not with the hotel, but with the booking.com. Booking cancellation was operated by booking.com. More, when you operate this you must have a reason, and the reason was a fact forbidden by booking contract = the prepayment.
Not in a moment, booking did not say, stop, you can; t cancel the reservation for this reason, because it can; t. The booking contract says something else. But no, they cancelled without even considering this, and the booking contract.

In conclusion, you can anytime book a hotel on b.com and when you get there, after you travel thousands of miles, you find out you have to sleep under free sky.

So this being said, goodbye booking.com
I will still visit you, maybe, to see list of available hotels, but never again do a booking with you. You are reliable, you promise one thing and do another, you don't respect your customers