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Website is easy to use. I like the discount.
I don't think it was clear that this was an automatic renewal on this site. I was unable to cancel online and now have a second charge on my account. I called customer service. What a joke. Evidently the customer service representatives don't speak english so that you will just give up.
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Dear Marian,
Thanks for your comments.
Marian, we take great care in letting our customers know what they are subscribing to. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
All of our representative speak English and more than willing to help resolve your concern. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best Regards,
LiveCareer