Maria D.’s Reviews of Groupon & more

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4/16/15

The only reason im giving 1 star I because i cannot proceed without giving atleast one star. Watch out free return apparently means $8.95 to Ideel. Horrible customer service stay away from this company!

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DeeDee L. – Groupon Rep Over a year old

Hi, Maria,

Thank you for reaching out to us via Site Jabber.

I apologize if there are any miscommunications in regards to our return policy. We do offer free returns for store credit, per the return information listed on our website. We offer 2 return options: Store credit for the purchase price of the item and free return shipping, or a refund in your original form of payment minus a $8.95 return shipping fee. You can view the full return policy here: https://support.ideel.com/app/answers/detail/a_id/72

I am more than happy to extend a one time courtesy and waive the return shipping fee to apologize for any confusion relating to our return options. Please send me a private message with your order number or return number and I will have our customer service team take care of that right away.

Please do not hesitate to let me know if I may be of any further assistance.

Best,
Jason Faria
Director, Customer Service