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I ordered items on November 1,2014 and as of November 30th I do not have them. They promise 10-18 business day shipping, but they can't live up to their shipping guarantee. The e-mail on their site is invalid, no one answers the phone and returns calls and you can only reach someone on their online chat only during Asian Pacific time. I submitted several tickets for research through their online chat forum and no one gets back to me. Once they take your money they run. I finally got ahold of someone at 1a.m. Eastern standard time on chat and was told they would ship the items and send me a tracking number. This company loses orders and does not invest in Customer Service. This is the worst business experience I ever dealt with. Buyer Beware...
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Hi Maria, We reply our customer e-mails every day, You could check your spam box if you don't get the reply.
Please call us 800-518-2718 US/CA only. And we also have online chatting, sometimes we are offline. But you could leave a message or submit the ticket. We are responsbile for each order and if you could contact us and let us know your order No. We will try our best to help you solve your problem. Thank you for your understanding.