Maria A.

Not what I ordered... and NO response from customer service - All I get are generic emails. I ordered indoor-"outdoor" LED Xmas lights. What I got were INDOOR only Xmas lights EXCEPT that the average person wouldn't know that! I happen to read in Portuguese and Freanch and in BOTH languages it says indoor-use ONLY. This could be a DANGEROUS situation as there is no indication in English that it's indoor only even though ONLINE it says outdoor... I tried to send it back but no one has responded to my complaint... NEVER again.

03 JAN 2014 UPDATE: Vincent's response below (from nomorerack) was another fake response to my issue! It's just insult on top of injury at this point. Please just STOP emailing me... it's embarrassing for you.
Nomorerack also faked the time-stamp of the email I sent them - they dated it 29 Dec so that it shows they responded within a couple of days... When clearly my purchase and complaint/email should be dated early December not the 29th. That's just plain fraudulent.
HERE IS MY LAST RESPONSE TO NOMORERACK's Customer service Dept:

Dear Renee,
Below is the response I received trying to get my issue resolved...
This is the poorest response and customer service I have ever received since the response in no way reflects my complaint!
It is obvious that your response below DOES NOTHING to address my issue and how can this request (#*******) have been solved and ticket be CLOSED with no resolution and no real communication with me? This is ridiculous!

I'm done with you and your company and will be VERY vocal online anywhere I can.
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From: "* Renee H" <*******@nomorerackcom.zendesk.com>
To: "Mfamfa" <*******@comcast.net>
Sent: Wednesday, January 1,2014 2:43:03 PM
Subject: [Nomorerack] Re: Wrong ITem Delivered
## Please do not write below this line # Ticket #*******: Wrong ITem Delivered

Your request (#*******) has been solved. To reopen this request, reply to this email or click the link below:
https://nomorerackcom.zendesk.com/requests/
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* Renee H., Jan 01 02:43 PM:
Hello Mfamfa,

Thank you for writing in. Always here to help.
We perform a thorough quality check on all items before shipment, although something must have happened during shipment to damage the item. I apologize for you receiving your item in such a condition and for any inconvenience this may have caused. May i ask for how many item wrong item purchased you received? Thank you for your patience.If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,
* Renee H. With Customer Care Nomorerack - Everything you love for less
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Mfamfa, December 29,2013 03:24 PM:
HI,

I just returned from a business trip and opened my order I did not receive what I ordered.

Below is a screenshot of what I ordered "indoor and outdoor".
What I received was for indoor use only!

Please either exchange my order or I want to return and get a refund ASAP. I specifically bought these for outdoor functionality.

NOTE: You are lucky I am multi lingual and can read one of the languages on the box that says indoor use only or we could have had dangerous situation.

Both boxes came without any use/warrantee pamphlets and any English writing on the box does not warn you it's for indoor use only.

Thanks,
Maria
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