If I could've given them negative stars, I would have. I bought a pair of boots 2 months ago and still have not received them. I've gone to the tracking site and it says in transit, two months later!? Maybe they're swimming over!
Don't waste your time buying from this company. I paid for an item at a good price and ended up with something else that I would never had bought at the inflated price!
We do understand you are disappointed with the order that you haven't received yet so we will be here to help you sort this things out.We have tracked your order and we see that the tracking number doesn't give any information about the shipment so we are here to help you contact your seller to get your money back, since it is beyond the time frame given. Your money is still with us so we will be helping you in getting it back.
Here's how to contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "Shipped" under “Active Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Leave Message” at the right side of the order.
Here's how to open a case:
1) Click "My DHgate " on the upper right corner of the page.
2) Click “Shipped" under "Active Orders” in the left of the page.
3) Please do as follows to find the button "Return&Refund":
Find the PO #.
4) Click the link"Return&Refund" under the Tab “Action” in the right of the page.
I bought all my appliances for a new house at Best Buy because of the 0% finance. That was nine years ago and have never had a problem with any of the appliances! I have bought other items since then and have always been a satisfied customer.
I've never had a problem. Customer service has always been right there to help if need be. I've ordered a lot from this company and have always been satisfied.
Hi Margot J!
We do understand you are disappointed with the order that you haven't received yet so we will be here to help you sort this things out.We have tracked your order and we see that the tracking number doesn't give any information about the shipment so we are here to help you contact your seller to get your money back, since it is beyond the time frame given. Your money is still with us so we will be helping you in getting it back.
Here's how to contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "Shipped" under “Active Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Leave Message” at the right side of the order.
Here's how to open a case:
1) Click "My DHgate " on the upper right corner of the page.
2) Click “Shipped" under "Active Orders” in the left of the page.
3) Please do as follows to find the button "Return&Refund":
Find the PO #.
4) Click the link"Return&Refund" under the Tab “Action” in the right of the page.