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Margie T.

1
Level 1 Contributor

Contributor Level

Total Points
348

3 Reviews by Margie

  • CanvasPeople

4/25/20
Verified site experience
  • Getessentialskincare

2/26/18

Hello. On January 19,2018, I signed up for a 14 day trial, paid the $6.99 shipping rate for two skin care products. I received the product on 2/1/2018, and called to cancel on 2/2/2018. I noticed two charges on my credit card from them on 2/2 ($93.79 and $93.87). They stated that it had been 14 days, and I hadn't cancelled in time. When I told them that I had only received it on 2/1, they said the 14 days started when you make the order. That is crazy to me, how can you try a product, if you don't receive it until 13 days after the order. They were not able to transfer me to a supervisor, and each of the three agents that I spoke with read me a statement that kept quoting the 14 day rule, which by the way did NOT say "14 days from the time of order", and even if it did, I called them on the 14th day from the order, one day after receiving it.

They will not refund my money. I wonder how many people get taken for with this ploy. BAD company!

  • JJ's House

2/28/15

I am having a very difficult time trying to get a refund on the two wedding dresses that I ordered, in standard size, and tried on once. I cannot zip it an dit is very small for a standard size, and they will not accept a return in the original packaging, tried on once. I am out some serious money and it is a huge problem. They have only offered me 25% refund on two dresses that have never been zipped up! Advise please for working with this terrible service?

Tip for consumers:
They say that they finally will return my money andf the postage but I will believe it when i see a deposit. I only received a response from them when I complained on this site. Thank you Sitejabber!

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JJ's House R. – JJ's House Rep

Dear customer,

We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it. For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. We will be always at your service.

Thank you for your kind understanding and support.

JJsHouse service team
Feedback@jjshouse com

Margie Has Earned 8 Votes

Margie T.'s review of JJ's House earned 2 Very Helpful votes

Margie T.'s review of Getessentialskincare earned 6 Very Helpful votes

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