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Margaret J.

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1 Review by Margaret

LiveCareer

  • LiveCareer

“Scam... never sign up and got charged weekly!”
8/12/15

I will report this site to the FCC. Fraudulent company... I never signed up and they are taking $39.80 every week. Watch your statements carefully and change your card info. The 888# on their site and 800# on my bank statements are non-working numbers. I even got charged an international fee which proves this company is NOT based in San Francisco.

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Laura T. – LiveCareer Rep

Hi Margaret J.,

I’m very sorry that you have had this experience with our service were unable to get in touch with our customer service. Our phone lines are up and running. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. It is billed every four weeks, if not cancelled. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.

Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com

I look forward to hearing from you.

Best Regards,

Anna

LiveCareer

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