My husband purchased two groupons for the transfer service. I was very hesitant to send my precious memories of the children. But I sent them. When I opened the box and did an inventory, I noticed two of the original tapes were missing. I proceeded to watch the hours of DVDs, praying that at least the tapes had been transferred to DVD. I am heart broken, we had taken a trip to Australia. Now that recording is lost. My daughter won a world pinto championship- that recording is also lost. I also noticed that the DVDs they sent had smudges and scratches... Would not do this again.