The quality of their products is a big hit or a big miss. I've gotten a few things that exceeded my expectations, while others were so cheaply made that I returned them even though it was a huge hassle because they were big/bulky... hard to repackage and I had to arrange pick up from UPS. I was tempted to keep them because I didn't want to go through all that, but one item in particular was so bad that I just couldn't keep it because of principal. It was a $350+ (Tipton) sideboard that was made of 1/4" thick pressed wood. The color shown was an antique white, but what arrived was more in the yellow category, and there were 3 paint drips so thick that I could break them off. Customer Service won't hear about the lack of quality because it's in the eye of the beholder. I understand that, but when you pay for shipping both ways and then UPS pick up, it's made me very leery of buying anything else.