Margaret C.

I'm in an apartment building and the landlord won't allow me to change my cable services. I am considering moving where I have a choice. I have had my bill go up several times. When I asked for no phone and fewer channels I am told that "retail" would cost more than my 'bundle'. I have documented (for 10 months) far slower internet speed than the extreme I have been paying for. TWC just raised my bill by $10 but my internet speed has not improved. This is fraud! The last 3 nights my TVs have been skipping and screwing up the picture. I am so frustrated and understand why TWC is the most hated company in the USA.
When my cable is out of service the phone doesn't work so I have been forced by health problems to get and pay for a cell phone for emergencies.

I had a credit of 153.80. My cell phone was turned off by verizon. I went on line to see what happened. My account showed an "adjustment". I started a "chat.

Sugar: will you give me the money back?
Steph: On chat we do not handle credit or refund. Please call *******830 to have them help you with that.

While trying to log in I get a "fraud" error. I tried many times to find out what was going on and discovered my deceased husband had signed up to play. I finally got an email from their "fraud team" to say it had been cleared up and I could now play. When I tried to log on I still got the message from "fraud". Now they are asking for a copy of my driver's license! Are you kidding me? Is this some kind of scam?