Marcy F.

I ordered my supplies on December 29th, thinking they would arrive in plenty of time for my daughter's January 18th birthday party. After almost 2 weeks had passed without any shipping information, I started to panic. The customer service rep, Jody (who is apparently the only one they have) told me that some of the supplies were back ordered. I was shocked because I never received a phone call or e-mail letting me know this info. I was told to call back the following Monday because they were getting a shipment in. I did and was told they got some of the items and they would ship it the next day. Next day comes and still no e-mail letting me know it shipped. I called again, talked to Jody, again, and she said they would ship my order that day, which is what she told me the day before and said my supplies would get there the day of the party. At this point I started laying into her. It is absolutely ridiculous that she told me that they couldn't just ship my in stock items, they had to wait for all the items to come in before they shipped it. I asked for money back and actually did receive an e-mail about that. Needless to say, I will NEVER use this company again and I highly recommend anyone looking for a reliable birthday party supply store to go elsewhere! There is something off with this "company."