I ordered a bicycle frame from their website, A few days later was emailed that it was out of stock in the warehouse but was given a discount on my next purchase. I then reordered it in another color. Two days later had the frame, BUT inside the box was wrong frame size. Was given a free return label and sent it back. 3 days later the full refund was given. Another email was sent stating they will do a full warehouse stocking update and let me know if my frame size is available.
This review is for the excellent customer service I received during this process by Karla. Even tho the purchase didn't work out, I would trust them for future purchases.