I ordered a Cubot X-15 on 22/09/2015, paid immediately with pay-pal but it is still processing even if they say that it takes 3-5 days to ship the item. Three days ago I submitted two tickets enquiring about my order, sent an email to the email address of the customer service I found on Pay-pal, no replies so far (and they say they reply in 24hrs!). Submitted an enquiry also on the product page on everbuying website but they don't even post it! Seems like they post only the questions they like. I rose a dispute on pay-pal, let see if they give me my money back at least
Dear Marco,
Thank you so much for taking your time to write your review.
There are many reviews in our system and we are not able to post them all online, we hope you can understand.
After we receive your order, normally it will take us 1-3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed longer, please understand that, the exact processing time is not control by us and it depends on the supplier.
For more details, please check our email.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service