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Eventbright provides very limited or no support. The service can be fee or low cost but they seem to make it up when you can't get your money from your event. They also never answer the phone.
The product pictures on the web site are not the actual products you receive. I ordered a heartworm medication that was from overseas. It looked poor and not great quality and I was uncomfortable giving it to my dog. Also, for order tracking - they have none! They have no idea when your order was mailed or when it will arrive at your house. It comes from overseas, so it took very long for my order to arrive. Customer service is horrible. They never call or email you, even though my order was over my expected delivery date. I had to call many times to see where my order was and getting a refund was a major hassle. Disappointed I took a chance ordering from this company. I would highly recommend NOT to order from them.
Logging into account is a menace! Conformation codes come hours after requested if you login in from a new computer, and then the codes say that they are expired! Calling customer services takes a lot of time and on-hold music is enough to drive you insane.
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We've used them for years -they went from free to $150/month and they charge for listing free...
There is no way to obtain customer support unless you use the sheet they provide you. There is a...
Hi Marc,
All the products we sell on our site are genuine and we stand by our products. We understand that most are not comfortable with the meds that we are selling as the packaging was different from the brand that you can get in the United States of America. We are an Australian based company that ships only legitimate products all coming from Sydney Australia and the UK sourced products to give you the best prices for the same quality products.
The products we sell are exactly the same as those sold in the U.S. In terms of ingredients and concentrations, however, the packaging on some products is slightly different as it is made for the Australian market. Basically, all this means that weights are given in kilograms instead of pounds (we use the metric system).
This does not mean that the products are not authentic. They contain exactly the same ingredients and come out of the same FDA/EPA approved factories as the pet medications you would purchase from your vet. They are genuine products with the longest expiry dates possible. We hope this information helps.
About the image on site being different from the packages sent, all product images in our store are now similar to the packaging you would receive. Again we would like to reiterate that the packaging may seem different because these are designed for different geographical markets.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team