Marci S.

I ordered an outfit from Fabletics. First, I never got my order. The company claimed they delivered it to my address, and yet did not leave a note or a contact number or anything. Second, when I called to check on the status of my order, the woman told me a neighbour had signed for it. A neighbour from the building next door. Someone I have never heard of. I will never see that outfit. Third, I called to get a refund on my order and cancel my account, and then ended up with another charge on my credit card. A surprise membership fee I had no idea about. Even though the people on the phone were nice and seemed to be trying to give good customer service, they did not even try to do anything to rectify the situation. I would never recommend this company to anyone. It was the worst experience. Buying beautiful clothing should never make someone so frustrated. If I could give an overall rate of zero or below, I would.