Marcie M.

This was only my first order with eshakti, and usually people only write reviews when they're disgruntled, so I'm not sure how commonly other customers might experience similar issues.

I ordered 2 dresses, one I customized with a longer length. The dress arrived much shorter-there was obviously no customization done. I emailed customer service; I didn't hear back for several days. They asked for pictures. OK, I send back pictures. They profusely apologize and send me a return ship label and will cut a new dress. The problem is that my family is moving overseas in 2 weeks. I need the new dress shipped to a different address, or I need a refund. I would be happy with store credit even. They don't know what to do; they don't write back... I write back, re-stating that I would accept a refund or a new dress shipped to a different address. I highlight that this is getting a little frustrating. I don't hear back...

Come on. It's been over a week. Is it really that hard? I'm a little sorry I asked for store credit now. If I order another dress will it be similarly problematic?

The dresses were good quality. Not the best, but not terrible. The styles and prints were so fun, though. I admit that I keep looking back at their website in spite of my frustrations. Maybe I need a 12-step group?

I have literally placed dozens of orders on Zulily. The main problem is that you don't always know what you're getting until it arrives at your house. If you don't like the color or the way it fits, there's not much you can do. If an item arrives damaged or not as described, Zulily customer service will promptly refund your money.

Yes-it takes a long time for them to ship the items, but they are up front about that on the website. You place the order with Zulily, they collect the orders and place one large order with the company they negotiated the discount with. The company ships to Zulily; they ship to you. That's the trade off: cheap clothes, slow shipping.

I've scored a $400 designer dress for $60 that fits beautifully and looks fantastic. I've also spent hundreds on an order for a summer wardrobe, all of which were flimsy and unflattering. The key, I've discovered, is to order a reputable brand, not a "no name" company. I don't always follow this advice. Occasionally I see an adorable top I have to have from a company I can't find any information on. Sometimes I end up regretting it, but not always. Zulily is a mixed bag. Just order with caution.