Marc B.

Lightinabox.com is an internet based company based out of China that offers wide variety of products similar to other internet based companies like NewEgg.com, Amazon.com, and Tigerdirect.com. Lightinabox.com offers its products at substantially lower prices that offers its customers significant savings. For all of the above reasons you will want to consider using Lightinabox.com for your online shopping needs, However you will also want to seriously consider the following before making that purchase. Lightinabox.com does have many short comings, for example, lightinabox.com may offer a wide variety of products at substantially lower prices than NewEgg.com, Amazon.com, and Tigerdirect.com. However Lightinabox.com clearly does not have the same robust distribution system or partnerships with global shipping companies that operate in the United States, like FEDEX, UPS, DHL, or even the United States Postal Service, as NewEgg.com, Amazon.com, and Tigerdirect.com. Unlike NewEgg.com, Amazon.com, and Tigerdirect.com who tend to have outstanding customer service and support. It is painfully obvious that to customers doing business with Lightinabox.com that customer service and support is practically nonexistent at Lightinabox.com
This is an example from my own personal experience. I placed an order on 13 December 2014 for a Nintendo Wii package consisting of four 2 in 1 motion plus Wii Controllers with four nunchuks, and 4 batteries and a four dock charging station for about $35.99 (USA), I also paid for expedited shipping and insurance of $14.91 (USA). Expedited shipping is between 3 to 5 days according to Lightinabox.com. My order shipped out on 14 December 2014, and as of the date of this review I have not received my order in the Columbus, OHIO area of the USA. I was provided a tracking number and website link to track my package; however this tracking number and website link are useless! The customer service chat feature does not work on the website, and there is no phone number to talk to anyone. Based on the reviews I read, I knew I was taking a risk, and it appears that I will receive this Christmas present in time to have in wrapped and under the Christmas tree this year. I will update this review to reflect when if at all that I receive this order.

Marc
Columbus, OH USA