Thumbnail of user maralt

Maral T.

Contributor Level

Total Points
86

1 Review by Maral

  • MyUS

11/13/15

I've used a number of third party shipping agencies, and MYUS was the absolute worst.
I had to pay a sign-up fee and monthly charge. I made a couple of purchses in the first month and the shipping options were so expensive compared to other sites i've used. My parcels also arrived >5 days late - even though i paid extra for quick delivery. What a sham
Customer service sucks too. The shipping cost me more than the products i had ordered. I complained and they stopped my monthly payment.
False advertising regarding good shipping rates. Final word is AVOID! The smaller third party operators offer much better service, at a cheaper price

Tip for consumers:
Avoid at all costs (if you're shipping to Australia)

Service
Value
Shipping
Returns
Quality
Thumbnail of user keithe14
Charlene M. – MyUS Rep

Thank you for your review on SiteJabber. We are truly sorry to hear that you were unhappy with your experience with MyUS.

We will always do our very best to make sure your shipments arrive in a timely manner and as you expect. After review of your account and first shipment with us, your goods did make delivery within 4-8 business days, which is the scheduled timeframe for the MyUS Trusted Carrier Network courier type. We recommend choosing an express option such as DHL or FedEx Priority if you desire a faster delivery solution.

Our shipping costs are based on your membership type and the total weight of what you are shipping. We highly recommend you determine your shipping costs prior to shipment using our handy shipping rate calculator available on our website. https://www.myus.com/pricing/calculate-shipping/ It is good to note our shipping cost per pound DECREASES as the weight of the shipment increases.

Maral Has Earned 6 Votes

Maral T.'s review of MyUS earned 6 Very Helpful votes

Maral hasn’t received any thanks yous.

Maral doesn’t have any fans yet.

Maral isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user ronenamr
Ronen A. reviewed MyUS
4/14/24

Very high shipment fees is the good part of the service. The worst part is their customer service...

Thumbnail of user alenn3
Alen N. reviewed MyUS
3/13/24

I bought 6 fragrances, there were only 2 in the package. The best ones were stolen. No subsequent...